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Articles
Client Service in the AI Era: What Skills Will Matter Most?
Welcome to the Client Service AI revolution – are you ready? In the race to stay ahead of clients as well as competitors, artificial...
6 min read
The Untapped ROI Opportunity for Procurement: Upskilling Clients to Get More Value from Agencies
Working Smarter With Agencies Unlocks Savings Summary Procurement teams excel at securing agency partnerships, but initial savings are...
4 min read
The Problem With Transactional Client Service
Do you spend more time fighting fires or building relationships? Why Are Clients So Hard to Win and Easy to Lose? Agency success hinges...
2 min read
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