1:1 SUPPORT FOR
CLIENT SERVICE
LEADERS
Finds the expectations of promotion or new responsibilities unclear, with no time to figure out what “good” looks like or no one to ask?
Is stuck with firefighting and delivering, with little space to think about your account and team challenges that need addressing?
Wants to stand out by adding more value to your clients, team and agency, but isn’t sure what this means or where to start?
Is expected to lead on AI and innovation, but finds that relationship-building, judgment, and team confidence are getting lost in the rush?
Are you a client service leader who…
I provide 1-2-1 coaching and advisory support on your real-world challenges
A confidential space to talk through what’s really happening – with your team, your manager, your clients, your confidence or your next step.
Directional coaching to help you clarify what matters most and what’s getting in the way.
Advice, outside perspective and practical options, drawing on my experience of leading agency teams, supporting agency leaders and working with clients.
Problem-solving together on your specific issues.
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Heads of Client Service & Account Management.
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Client Service Directors, Partners & Leads.
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Group Account Directors.
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Anyone responsible for leading client teams or relationships in creative, comms, tech or healthcare agencies.
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Those new in role or facing new challenges and opportunities.
I work with client service and account management leaders
You'll get tailored input that goes far beyond generic training solutions
Clarity: Identify what’s most important to you and your agency – and what’s holding you back.
Options: Outside perspective to see new possibilities, whether you’re stuck on a client, a team dynamic, or your own development.
Confidence: Move from feeling like you’re “winging it” to having a clearer sense of your strengths, values and next steps.
Support: A sounding board for challenges you can’t discuss internally – with someone who understands the commercial and human sides of agency life.
Credibility: Simple ways to narrate your thinking to leadership and team (“show your working”).
Action: At least one concrete idea to try, specific to your context, from each session.
Options for working together
Sessions are £150 for 50 minutes via MS Teams, and most clients can claim this as a training or professional development expense – the cost is always a fraction of the value created by moving past the problem.
I can provide the support you want but can't find elsewhere
I’ve spent two decades leading agency teams and supporting client leaders – especially in healthcare and medcomms, where the stakes and complexity are high.
I’m also an accredited psychotherapist and coach, which means I bring both commercial insight and a deep understanding of what drives people and teams.
My focus is on finding ways to get you unstuck, add value to your agency and clients, and move your career forward in a way that feels authentic.
“Great listening skills and a truly insightful approach, consistently gets to the heart of any problem.” Managing Director
“My go-to person for many years... instrumental in bringing several high-value accounts back from the brink.” Senior Vice President
“An exceptional coach and mentor for all teams and businesses looking to grow and elevate their client service approach.”
Global Agency Lead
“A master of client services, account planning and challenging situations.” Strategy Director
What others say about working with me
