1:1 SUPPORT FOR
CLIENT SERVICE
LEADERS
Finds the expectations of promotion or new responsibilities unclear, with no time to figure out what “good” looks like or no one to ask?
Is stuck with firefighting and delivering, with little space to think about your account and team challenges that need addressing?
Wants to stand out by adding more value to your clients, team and agency, but isn’t sure what this means or where to start?
Is leading a team that defaults to delivery — technically strong but resistant to thinking differently about what strategic client partnership could look like?
Is expected to lead on AI and innovation, but finds that relationship-building, judgment, and team confidence are getting lost in the rush?
Are you a client service leader who…
Advisory and coaching support on your real-world challenges
A confidential space to talk through what’s really happening – with your team, your manager, your clients, your confidence or your next step.
A constructive sounding board for your specific challenges and ideas – helping you see them more clearly and move forward with confidence.
Directional coaching to help you clarify what matters most, what's getting in the way, and what to do about it – not just questions.
Problem-solving together, drawing on two decades of leading agency teams and working with clients.
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Heads of Client Service & Account Management.
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Client Service Directors, Partners & Leads.
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Account Directors ready to step up.
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Anyone responsible for leading client teams or relationships in specialist B2B agencies.
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Those new in role, navigating a specific challenge, or ready to accelerate their development.
I work with client service and account management leaders
Options for working together
Sessions are 50 minutes via MS Teams, and most clients can claim this as a training or professional development expense – the cost is always a fraction of the value created by getting past the problem.
I provide the support you want but can't find elsewhere
Most people who understand agency realities don't have psychotherapy and coaching training. Most coaches don't have two decades of senior agency experience.
Having both changes what's possible: whether that's a client situation, a team dynamic, a career decision, or a leadership challenge you haven't been able to resolve on your own. My focus is on using commercial insight, plus a deep understanding of what drives people, to get you unstuck.
You'll get tailored input that goes far beyond generic training solutions
Clarity: Identify what’s most important to you and your agency – and what’s holding you back.
Options: Outside perspective to see new possibilities with your clients, teams, or your own development.
Confidence: Move from feeling like you’re “winging it” to a clearer sense of your strengths, values and next steps.
Support: A sounding board for challenges you can’t discuss internally – with someone who understands the commercial and human sides of agency life.
Credibility: Simple ways to narrate your thinking to leadership and team (“show your working”).
Action: At least one concrete idea to try, specific to your context, every session.
“Great listening skills and a truly insightful approach, consistently gets to the heart of any problem.” Managing Director
“My go-to person for many years... instrumental in bringing several high-value accounts back from the brink.” Senior Vice President
“An exceptional coach and mentor for all teams and businesses looking to grow and elevate their client service approach.”
Global Agency Lead
“A master of client services, account planning and challenging situations.” Strategy Director
What others say about working with me
